Add live chat to your website in minutes
Embed a fully customizable chat widget into your website or app. Let customers reach you in real time -- no app downloads, no phone calls, no friction.
Everything you need for live chat
A complete chat platform with tools for customization, collaboration, and scale.
Customizable Widget
Match your brand with custom colors, positioning, launcher icons, and welcome messages. Use our pre-built widget or go headless with the SDK.
File Sharing
Send and receive images, documents, and files directly in the chat. Supports drag-and-drop, preview thumbnails, and automatic virus scanning.
Agent Dashboard
A unified inbox for your support team. Route conversations, assign agents, track response times, and monitor satisfaction scores in real time.
Typing Indicators
Show real-time typing indicators so customers know when an agent is responding. Reduces perceived wait time and improves conversation flow.
Chat History
Full conversation history persists across sessions. Customers can return and pick up where they left off without repeating themselves.
Mobile SDK
Native iOS and Android SDKs for in-app chat. Push notifications, offline queuing, and seamless reconnection keep conversations flowing on mobile.
Embed chat in minutes
Drop in our pre-built widget with a single script tag, or use our React component for deeper integration. The Conversations API gives you full control.
<!-- Add to your website before </body> -->
<script src="https://cdn.sakuragroup.co.tz/chat/v1/widget.js"></script>
<script>
SakuraChat.init({
projectId: "proj_your_project_id",
apiKey: "sk_live_your_api_key",
theme: {
primaryColor: "#0060fe",
position: "bottom-right",
title: "Chat with us",
},
});
</script>Frequently asked questions
Everything you need to know about adding live chat to your website or app with Sakura SMS.
A live chat API is a set of programming interfaces that lets you embed real-time messaging into your website or application. Instead of using a third-party chat widget with limited control, you integrate the Sakura SMS Chat API directly, giving you full ownership over the user experience, conversation data, and agent workflows.
The Sakura Chat widget is fully customizable. You can change the primary color, position, launcher icon, welcome message, and agent avatars through configuration options. For deeper customization, use our headless SDK to build your own chat UI from scratch while still leveraging our conversation infrastructure for message delivery, presence, and history.
All conversation data is stored securely on Sakura SMS infrastructure. Messages are encrypted in transit and at rest. You can access full conversation history through the API or dashboard at any time. Data retention policies are configurable per project, and you can export or delete conversation data on demand to comply with data protection requirements.
Yes. The web widget is fully responsive and works on all modern mobile browsers. For native mobile apps, we provide iOS and Android SDKs that offer a native chat experience with push notification support, offline message queuing, and automatic reconnection handling.
There is no hard limit on concurrent conversations per agent. Most support teams find that agents can effectively manage 3-5 active conversations simultaneously. Our agent dashboard includes tools for prioritization, canned responses, and conversation tagging to help agents stay efficient at scale.
Yes. The Sakura Chat API supports AI integration through our bot framework. You can configure automated responses for common questions, route conversations to the right department based on intent detection, and seamlessly hand off from bot to human agent when needed. The AI layer works alongside your existing agent workflows.
Chat is priced per Monthly Active User (MAU) -- a unique end-user who sends or receives at least one message in a calendar month. Agent seats and conversation volume are unlimited on all plans. You get 1,000 MAUs free every month to get started. Contact our sales team for volume pricing above 50,000 MAUs.
Ready to add live chat?
Start with 1,000 free monthly active users. Create your account and embed the widget today.