Turn conversations into conversions
Manage every customer interaction from a single inbox. Auto-reply to common questions, assign conversations to the right agents, and let AI handle the rest -- across SMS, WhatsApp, Messenger, and live chat.
Everything your team needs to close and support
A complete conversational platform built for sales teams that need to close faster and support teams that need to resolve smarter.
Unified Inbox
All messages from SMS, WhatsApp, Messenger, and live chat in one place. Full conversation history per customer, regardless of channel.
Auto-Reply Rules
Set keyword-triggered responses for common queries. Handle business hours, pricing, and status checks without human intervention.
AI Assistant
AI-powered responses trained on your knowledge base. Handles FAQs, qualifies leads, and escalates complex issues to human agents.
Agent Assignment
Route conversations by skill, language, department, or round-robin. Manual reassignment and supervisor monitoring always available.
Conversation Tags
Label conversations with custom tags for tracking, filtering, and reporting. Auto-tagging rules based on content, channel, or outcome.
SLA Tracking
Define response and resolution time targets. Real-time compliance dashboards with automatic escalation when SLAs are at risk.
Reply to conversations via API
Integrate conversation management into your existing tools. Reply to threads, assign agents, tag conversations, and track SLAs programmatically with our Conversations API.
import { SakuraSMS } from "@sakura-sms/sdk";
const client = new SakuraSMS("sk_live_your_api_key");
// Reply to an existing conversation
const reply = await client.conversations.reply({
conversation_id: "conv_8x7k2m",
from: "RCSSOLUTIONS",
body: "Hi Juma, your roof cleaning service is complete. " +
"Total: TZS 450,000. " +
"We will follow up in 7 days for inspection. " +
"Reply 1 to confirm or 2 to reschedule.",
agent_id: "agent_sarah",
tags: ["service-complete", "follow-up"],
});
console.log(reply.message_sid); // msg_reply_xyz789Frequently asked questions
Everything you need to know about using Sakura SMS for sales and customer service.
The unified inbox aggregates all incoming messages from SMS, WhatsApp, Messenger, and live chat into a single interface. Each customer gets a unified conversation thread regardless of which channel they use. Agents see the full history, can reply on any channel, and hand off conversations without the customer repeating themselves.
Yes. You can create keyword-triggered auto-reply rules that respond instantly to common queries like business hours, pricing, and order status. Rules support regex matching, template variables, and conditional logic. If the auto-reply cannot resolve the inquiry, it automatically escalates to a live agent with full context.
The AI assistant uses your knowledge base, FAQs, and product catalog to answer customer questions automatically. It handles routine inquiries, qualifies leads with pre-defined questions, and escalates complex issues to human agents with a full conversation summary. You control the tone, boundaries, and escalation triggers.
Conversations are assigned using configurable routing rules. You can route by skill, language, department, round-robin, or least-busy agent. Manual reassignment is always available. Agents receive real-time notifications for new assignments, and supervisors can monitor all active conversations from the dashboard.
You can define SLA policies for first response time, resolution time, and customer satisfaction targets. The dashboard shows real-time SLA compliance across all agents and teams. Automatic escalation triggers when an SLA is at risk, notifying supervisors and reassigning conversations if needed.
Yes. Sakura SMS provides REST APIs and webhooks to integrate with Salesforce, HubSpot, Zendesk, Freshdesk, and any custom CRM. Conversations, customer data, and interaction history sync bidirectionally. We also offer pre-built integrations that can be configured in minutes without writing code.
Close more deals. Resolve faster.
Create a free account and set up your unified inbox in minutes. No monthly fees, no per-seat charges to get started.