AI Training & Configuration
Train the platform AI, configure auto-reply behavior, and manage the knowledge base.
Training Your AI Assistant
Sakura SMS uses AI (powered by Gemini) to handle customer inquiries, suggest responses, and automate common interactions. As an admin, you control what the AI knows and how it behaves.
Knowledge Base Management
- The AI draws its answers from the Knowledge Base articles
- Navigate to Admin > AI Training
- Add, edit, or remove knowledge articles
- Each article becomes part of the AI's context when answering questions
Training Data
Improve AI accuracy by providing:
- Q&A Pairs — Common questions with approved answers
- Product Info — Pricing, features, availability
- Business Rules — Operating hours, service areas, policies
- Tone Guidelines — Formal vs casual, language preferences (English/Swahili)
Auto-Reply Configuration
- Toggle auto-reply on/off for each channel (SMS, WhatsApp, Web Chat)
- Set confidence threshold — AI only replies when it's confident in the answer
- Define escalation rules — what happens when the AI can't answer
- Configure business hours — AI can respond differently outside working hours
Testing the AI
- Use the Test Chat panel to simulate customer conversations
- Review AI responses before enabling them for real customers
- Check the AI logs for past interactions and accuracy metrics
Chat Widget AI
The website chat widget (red bubble on the marketing site) uses the same AI engine. Configure its behavior separately if needed — it can handle pre-sales questions, direct leads to signup, and provide instant support.
Related in Admin & Management
Admin Dashboard Overview
Tour the admin panel: stats, user management, gateways, API monitoring, approvals, and AI config.
User Management Guide
Approve, reject, suspend, and manage user accounts, credits, and access.
Finance Dashboard & Revenue Tracking
Monitor revenue, customer lifetime value, transaction ledger, and export financial data.
Lead Management & Chat Intelligence
Monitor chat leads, live conversations, and lead intelligence from the admin panel.