Auto-Responder Setup
Configure AI-powered automatic responses for SMS and WhatsApp messages.
Never Miss a Message
The Sakura Auto-Responder uses AI to automatically reply to incoming SMS and WhatsApp messages when your team is unavailable.
How It Works
- When a customer sends a message, the AI analyzes the content
- It checks your knowledge base for relevant information
- It uses contact memory to personalize the response
- A contextual reply is generated and sent automatically
What the AI Knows
- Knowledge Base: Your custom entries (products, pricing, FAQs)
- Contact Memory: Previous interactions, preferences, and details about each customer
- Sakura Services: Built-in knowledge about SMS, WhatsApp, hosting, payments
Auto-Learning
The AI automatically suggests new knowledge base entries when it discovers useful Q&A patterns. These suggestions are reviewed and added by your admin team.
Language Support
The auto-responder detects the customer's language (English or Swahili) and responds in the same language automatically.
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