Knowledge Base Training

Teach the AI Your Business

The Knowledge Base is the brain behind your AI assistant. The more you train it, the better it performs.

Adding Knowledge Entries

• Go to Admin > Training in the dashboard
• Click Add Knowledge
• Enter a Topic (e.g., "Return Policy") and Content (the detailed answer)
• The AI immediately starts using this information in responses

Knowledge Sources

The AI draws from multiple sources:

• Admin-Created: Entries you manually add in the Training section
• AI Auto-Learned: Facts discovered during customer conversations
• Web-Crawled: Automatically extracted from your websites (weekly refresh)
• Static Articles: The comprehensive Knowledge Base you're reading now

Best Practices

• Write entries as Q&A pairs for the clearest AI understanding
• Keep content concise — the AI processes short, specific facts better than long paragraphs
• Update entries when your pricing, policies, or products change
• Review AI auto-learned entries periodically for accuracy

Weekly Web Crawl

Sakura automatically crawls your connected websites every Monday at 3 AM and extracts 3-5 key facts per page. This keeps the AI up-to-date with your latest content without manual effort.