Campaign Sending Errors

Campaign Not Sending?

Here are the most common campaign errors and their solutions.

"Insufficient Credits"

• Your balance cannot cover the campaign cost
• Check your balance in the dashboard
• Top up credits before retrying
• Tip: Reduce recipients or shorten your message to lower cost

"Sender ID Not Found"

• The selected sender ID is not approved for your account
• Request a sender ID in the Compose page
• Wait 3-5 business days for network approval

"No Recipients"

• The selected group is empty, or no valid numbers were found
• Check your contact group has members
• For manual entry, ensure numbers are in correct format (255XXXXXXXXX)

"Campaign Stuck in QUEUED"

• Large campaigns are processed in batches
• Check the History page for progress updates
• If stuck for more than 30 minutes, contact support

"Message Too Long"

• Your message exceeds the maximum length
• SMS: 918 characters max (6 segments)
• Use Magic Write to shorten while keeping the message impactful