WhatsApp Business API Setup

WhatsApp Business API on Sakura

Sakura SMS provides official Meta WhatsApp Business API integration. Send template messages, receive customer replies, and manage conversations from a shared team inbox.

Prerequisites

• A verified Meta Business account
• A dedicated phone number for WhatsApp (cannot be used on WhatsApp personal)
• KYC-verified Sakura SMS account

Setup Steps

• Step 1: Go to Settings > Gateway Config in your dashboard
• Step 2: Under WhatsApp section, click Connect WhatsApp
• Step 3: Enter your Meta App credentials (App ID, Phone Number ID, Access Token)
• Step 4: Verify the connection with a test message
• Step 5: Configure your webhook URL for incoming messages

Meta Catalog

Sakura's WhatsApp Catalog ID is 1468897997969034. This is used for product messaging and commerce features.

Plans & Pricing (Monthly)

Sakura WhatsApp Business API plans are billed monthly and include unlimited agent seats. A one-time setup fee of TZS 95,000 applies to all plans.

Plan	Price/Month	Conversations	Templates	AI	Overage
Starter	TZS 35,000	200	5	Auto-reply (basic)	TZS 120/conv
Growth	TZS 75,000	1,000	15	Full AI (Nylon)	TZS 95/conv
Business	TZS 175,000	3,000	Unlimited	Custom AI	TZS 75/conv
Enterprise	Custom	Unlimited	Unlimited	Custom AI + dedicated support	Custom

• Starter: All conversation types, basic AI auto-reply, WhatsApp Inbox
• Growth: Full Nylon AI, broadcast campaigns
• Business: Custom AI, API access, broadcast campaigns
• All plans include unlimited agent seats. Setup fee TZS 95,000 (one-time, all plans).

How Conversations Are Counted (Meta Categories)

Each conversation counts toward your plan's monthly allowance. Meta categorizes conversations as:

• Utility — Transactional messages (order updates, OTPs)
• Authentication — Login verification codes
• Marketing — Promotional messages and offers
• Service — Customer-initiated conversations (free within 24h window)